As part of our continuous improvement program, after every job we ask the client to carry out a satisfaction survey. Here are just a few of our recent testimonials.

I just wanted to share with you some excellent feedback (below) we have received regarding Spokemead below from a resident’s daughter. Spokemead really impressed the resident, as we knew they would. Thank you for your continued hard work and commitment.

Southwark Council, Contracts Officer ★★★★★

My mother’s bathroom has just had an adapted shower put in – bathroom retiled etc. It was done by Spokemead. I just wanted to say what an excellent and professional job they have done. It looks absolutely fantastic. They kept in touch with us all the time – let us know what was going on and even did a few extra things outside their remit. The whole team really pleasant and helpful. Many thanks we are very pleased with the finished result.

Resident ★★★★★

Working with Spokemead for many years, has proved to be a rewarding relationship. They have developed a thorough understanding of our expectations and objectives and have an extensive knowledge of the borough, its assets and condition. This has been fundamental to achieving delivery of services to all of our Stakeholders.

Contract Manager, London Borough of Southwark ★★★★★

From a compliance perspective I have found Spokemead over the many years, to be professional and diligent in their approach. If a problem happens to present itself, they are always ready, willing and able to mobilise the most appropriate element of their skilled and experienced workforce to achieve the desired outcome – often in collaboration with our Service Partner the NICEIC.

Compliance Manager, London Borough of Southwark ★★★★★

Thanks very much for your dedication on raising funds for Southwark’s Fairer Future Values’ and the other workings you are doing for the local community, very pleased to be working alongside a company who has clear enthusiasm for this aspect especially as a local resident myself.

Contracts Officer, Southwark Council ★★★★★

This winter the estate lighting at Caroline Gardens was the most reliable it’s been for a long while and that’s down to your efforts and Spokemead’s prompt response to Derek’s dependable reported outages. It has made a real positive difference. The LED lighting is looking good. It takes a bit of getting used to but as you know, the majority of residents we surveyed who live near new LED lights are happy with it, so the conversion is off to a good start.

Resident ★★★★★

Good Morning… It’s a 10-out-of-10 for the communal lighting! All 10 lamps are now on (and that means ‘all’ estate lights are working). It makes a tremendous difference. Much appreciation to Repairs/Spokemead for the prompt response.

Resident ★★★★★